FAQ

Do you use 100% therapeutic grade essential oils in your candles?

 I love quality essential oils, but they each have differing compositions. When each oil is heated, they react differently. Some will break down, some will evaporate and some will lose any therapeutic benefits ,so I find it not beneficial to use EOs in soy candles (I’d rather save them to use aromatically in the diffuser, or topically).
Also, they’re not great performers in soy wax and therefore won’t result in candles of a reliable nature or with a far-reaching scent throw. 

Do you offer free local pick up?

Yes. Pick up can be arranged from two locations;

- The Collective Beat Kiama - 100 Terralong St, Kiama

and

- The Collective Beat Gerringong - 107 Fern Street, Gerringong

How much is postage?

We offer flat rate postage of $12.00 , or FREE postage on all orders over $150

Do you offer international postage?

No, unfortunately we don't offer international postage.

My order arrived broken. What should I do?

In the unlikely event of receiving any damaged item, please ensure you get in touch  with us, within 48 hours of receiving a damaged item, and we will look to rectify the issue.

Due to the made-to-order nature of our candles, we cannot offer returns or exchanges if you have changed your mind.

Do you offer wholesale?

Interested in carrying Zalazuess Candle Co. Candles in your brick and mortar store? Please get in touch through our contact page

Can you refill my jar?

YES! We offer a refill service. You can return your clean jars to one of our 2 drop of points:

The Collective Beat Kiama - 100 Terralong St, Kiama

and

The Collective Beat Gerringong - 107 Fern Street, Gerringong .

Make sure you pop a note inside with your Name, email and fragrance choice.

Refill prices: small $15  | medium $25 | large $35 | wooden wick $3 extra 

See other ways to repurpose your glasswear here

Do you offer gift packaging?

Yes we do.  

We offer two packaging options for all online orders. With our Signature Packaging, your order comes beautifully packed in a deluxe black Zalazuess box lined with tissue paper , or for an eco-friendly alternative, opt for our Sustainable Packaging which uses recycled and recyclable materials. Your order will be protected in a cardboard box, using paper filling and any other packaging material I have received glass wear and stock in.

Simply select your packaging option in notes at check out. If no option in requested, your order will be sent in sustainable packaging.

When will my order arrive?

Your order is unique and freshly hand poured in small batches just for you.  

I pour once a week, so as soon as your order reaches me, it is added to the next pour. 

When I have completed your order I will email you to let you know when your parcel is on its way along with your tracking number.  You should then receive your purchase within  7 - 10 working days.

Shipping is Australia wide using Australia Post and Sendle.